Solari Crisis & Human Services is an award-winning nonprofit dedicated to providing crisis intervention and mental health support. Operating the 988 Suicide and Crisis Line across multiple states, Solari has been a critical lifeline for individuals in crisis. As the organization has grown from 200 employees in 2020 to over 800 in 2024, its operational challenges have also multiplied, especially in HR onboarding and offboarding processes. Manual workflows and a lack of visibility into task progress made it difficult for Solari to manage its expanding workforce efficiently.

The Challenge: Scaling HR Processes for Growth

Solari’s HR team relied on outdated manual processes involving SharePoint forms and email-based task lists for onboarding and offboarding employees. As hiring surged to meet increasing demands, this system became inefficient.

To address these challenges, Solari partnered with Compass365 to modernize and streamline their HR processes, with the goal of creating a scalable and efficient system capable of supporting their rapid growth.

The Solution: PEOPLink—A Custom Power App

Through close collaboration with Solari’s HR and IT teams, Compass365 developed PEOPLink, a custom Power App designed to revolutionize Solari’s onboarding and offboarding workflows. This comprehensive solution incorporated:

• Customizable Templates: PEOPLink provides a library of job-specific templates for various roles.
• Automated Notifications: Notifications are sent to relevant departments—IT, Finance, Billing—ensuring timely completion of responsibilities.
• Progress Dashboards: Real-time dashboards give HR visibility into task status, enabling proactive follow-ups and reducing bottlenecks.
• Centralized Data Access: All onboarding and offboarding workflows are stored in a single repository, enhancing compliance and accessibility.

By leveraging Microsoft 365 tools, including Power Platform and SharePoint, the solution minimized costs while maximizing functionality.

Transforming HR Efficiency

The PEOPLink app delivered significant improvements:

1. Efficiency Gains: Automating task assignments and notifications saved HR valuable time, enabling them to focus on strategic priorities.
2. Scalability: The solution seamlessly supported Solari’s rapid growth, including onboarding 180 new employees within two months to manage Colorado’s crisis lines.
3. Improved Visibility: Real-time tracking and centralized workflows ensured greater accountability and accuracy across departments.

Feedback from Solari’s HR, IT, and other teams has been overwhelmingly positive. As Nathan Hearns, Senior Director of Business Intelligence at Solari, noted, “HR appreciates the central interface to track and manage everything in one place, and the IT team is thrilled to have a single system to monitor all hardware assets, ensuring everyone knows each step and touchpoint in the process.”

Supporting a Life-Saving Mission

By modernizing their HR processes, Solari has been able to focus more effectively on their mission of delivering critical crisis and human services. The partnership with Compass365 has not only addressed their current needs but also positioned them for future growth and innovation.

Ready to Transform Your Processes?

Solari’s success with Compass365 and Microsoft Power Platform demonstrates how technology can revolutionize operations. If your organization faces similar challenges, Compass365 can help you unlock the potential of your Microsoft tools.

Learn more about Solari’s journey and how Compass365 can help you achieve your goals.