Microsoft 365 Content Management – Sr. Solutions Consultant

The Intelligent Information Systems (IIM) division of General Networks Corporation is seeking a highly motivated and self-driven Microsoft 365 Content Management – Sr. Solutions Consultant to join our Professional Services team on a full-time basis. General Networks Corporation is located in Southern California and works with a diverse group of clients throughout the US, ranging from non-profits through F100. This role is ideal for someone who enjoys a client-facing role and has a strong foundation in SharePoint and M365 solutions and services.

To apply reach out to Cathy Ashbaugh at cashbaugh@compass365.com to start the conversation.

About General Networks Corporation

We provide strategic consulting to our customers to help them apply governance to their growing volume of documents while enabling user collaboration and enhancing productivity.

Our team of professional services consultants have expertise in leading content services platforms, including Microsoft 365 and OpenText Content Suite.

We provide professional services to implement these platforms, configure them to match how users work and collaborate, and integrate them with line of business applications.

We apply best practices in change management, information governance, records management and data privacy to increase user adoption, compliance, risk mitigation and organizational performance.

We foster a unique culture based on the following principles:

  • Focus on Business outcomes not technology
  • Expertise on leading technology and best practices
  • Combination of strategy & implementation

Job Description

As an expert on the M365 platform, you will work with a team of professional services consultants, led by a project manager, to implement and configure M365 and add-ons as a content services platform, perform content migration, advise our customers on best practices around the various M365 components, test & troubleshoot the implementation, train users, and provide technical support.

Responsibilities:

  • Conduct workshops with users and stakeholders to identify functional requirements, develop a data map of all their content, perform ROT analysis and cleanup, and determine what to migrate to M365 and what to leave and govern in place.
  • Configure M365 site collections and site templates based on best practices.
  • Configure governance tools, such as M365 Records Management, Gimmal, and AvePoint.
  • Apply governance to sites and configure site provisioning policies.
  • Apply and configure retention policy on content across the platform, including SharePoint Sites, Teams, and One Drive.
  • Migrate content from file shares and other sources into SharePoint, applying appropriate metadata, permissions, and governance policy.
  • Utilize AI technology and other methods to automatically classify records and apply metadata.
  • Develop test scripts, test, troubleshoot, and resolve issues.
  • Manage and support user acceptance testing and get sign-off.
  • Provide user training enabling users to leverage the capabilities of the platform to organize their content, easily find documents, and collaborate on content with internal and external users.
  • Document requirements, functional design specifications, and configuration settings, and provide knowledge transfer to operational/support IT teams.
  • Follow best practices in change management to increase user adoption.
  • Prepare for and actively participate in all project meetings, including kickoff, status meetings, user workshops, etc.
  • Track and manage project risks, action items, issues, and decisions.
  • Build and provide demos and presentations for sales activities, user education, and technology introduction or update.
  • Work with Sales to develop scope and implementation estimates.

Minimum Qualifications:

  • Excellent written and verbal communication skills
  • Self-motivated with strong multi-tasking and organizational skills
  • Ability to work directly with end users and managers
  • Ability to work in a collaborative team environment
  • Excellent troubleshooting and problem-solving skills
  • In-depth knowledge and experience in SharePoint Online including hub sites, site collections, libraries, content types, lists, term store, user groups, etc.
  • Experience with SharePoint to SharePoint and file shares to SharePoint migration
  • Conceptual understanding of the M365 platform including SharePoint, OneDrive, Teams, the Power Platform, and AI capabilities which can be applied to solving business problems
  • Broad technical knowledge, including understanding of operating systems, database engines, APIs, application integration, development tools, cloud services, computer processing, memory, storage, etc.
  • Seven years of experience in SharePoint, M365 and other technologies
  • Technical leadership skills in designing solutions that utilize SharePoint/M365 and add-ons and the ability to guide a team of consultants in configuring and developing the solution

Preferred Qualifications:

  • Experience in project management including managing a team of consultants, scope, timeline, client expectations, risks, action items, issues, and decisions
  • Experience with agile project methodology
  • Experience with any of the following tools: Microsoft Syntex document processing, Active Nav Discovery Center, M365 Records Management, Gimmal Records, AvePoint Cloud Governance

Benefits and compensation:

Base salary:

$110,000/yr – $135,000/yr

Exact compensation may vary based on skills, experience, and location.

Featured benefits:

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Pension plan

Come join the team!

To apply reach out to Cathy Ashbaugh at cashbaugh@compass365.com to start the conversation.