Solutions Consultant – SharePoint Platform

Compass365, the Microsoft collaboration solutions division of General Networks Corporation, is hiring for a Solutions Consultant for our SharePoint Platform team. As a member of a highly motivated team of technical and business consultants, you will be responsible for applying the standards and methods used by General Networks to a variety of consulting engagements for our clients.

About Compass365/General Networks

The Compass365 division of General Networks Corporation works with clients who are seeking to improve the way their organizations and employees operate and work with SharePoint and Microsoft 365 collaboration technologies. General Networks, an employee-owned (ESOP) founded in 1987 with headquarters in Glendale, California, delivers technology consulting services to customers who need to manage and process critical business content. We support collaboration and content management applications on a variety of platforms including SharePoint and Microsoft 365. Our engagements require a combination of many disciplines and skill sets.

We are a Microsoft Gold Partner in Collaboration and Content and Cloud Productivity.

Our clients range from small to medium sized non-profits through F-100 global organizations. More than 60% of our revenue comes from clients for whom we’ve worked continuously for 10 or more years.

Learn more about our team at Compass365.com

Learn more about General Networks Corporation at Gennet.com

Primary Responsibilities and Requirements

Systems Deployment & Administration

  • Install, configure and administrate SharePoint Server and Office 365
  • Coordinate with the system administrators of other integrated systems.
  • Coordinate with the developers of custom SharePoint features and integrations.
  • Provide end-user documentation and train users.
  • Produce organized and informative system administration and governance documentation.
  • Prepare reports on system usage statistics.
  • Perform knowledge transfer to administrators and helpdesk personnel.

Technical Support & Maintenance

  • Provide technical support to system users and administrators during testing, deployment and post-deployment periods.
  • Respond to support requests within established service level agreements.
  • Coordinate escalated issues with other technical teams.

Project Coordination

  • Coordinate project activities with client.
  • Provide status reports and participate in weekly status meetings to communicate on progress, problems and resolutions.
  • Track and manage project issues and software issues. Work with the customer, team members and software vendors to get issues resolved within the project schedule.

Systems Analysis and Design

  • Gather business requirements through meetings and interviews with users. Produce business requirements documentation and obtain customer sign-off.
  • Analyze business requirements and translate them into functional design specifications.
  • Conduct a series of design review/prototype meetings with users in an iterative process, during which you develop the system prototype into a final design.
  • Produce functional and technical design specification documents and obtain customer sign-off.

Technical Support & Maintenance

  • Provide post-deployment technical support to system users and administrators.
  • Respond to support requests within established service level agreements.
  • Maintain and monitor our client applications and servers, apply upgrades and patches, and resolve issues.

Quality Assurance

  • Produce test scripts and conduct thorough testing of systems being deployed, including unit testing, integrated system testing, regression testing and load testing.
  • Manage end-user testing and acceptance testing, resolve software issues and questions, and obtain customer acceptance of the solution.

Required Knowledge, Skills, and Abilities

Successful candidates will possess some or all of the following experience and qualifications:

  • Excellent communication skills;
  • Gathering and analysis of business requirements, system design and architecture;
  • A talent for technical problem solving as well as creative design of business solutions;
  • Strong analytical skills, creativity and initiative;
  • Ability to learn quickly in a dynamic multi-technology environment;
  • Willingness to commute to various client locations in Southern California, and sometimes travel outside of Southern California;
  • Ability to work under tight deadlines;
  • Ability to work independently with minimal supervision;
  • Skills to build and develop the client relationship;
  • Good written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation; and
  • Two or more years of experience with configuring, administering or supporting content management and collaboration business systems, experience configuring SharePoint Server and/or SharePoint Online solutions preferred.

Minimum Education

High School Diploma or Equivalency.  B.S. in Computer Science or Engineering desired.

We’re always looking for highly motivated Microsoft professionals who share our passion and core values. If you feel like our culture is a great fit, we’d love to hear from you. Please reach out to contactus@compass365.com to inquire about open positions.